Nov/Dec 2009, VOL 48, NUM 6

Featured Articles

• Addressing Special Needs and At-Risk Populations in Library Education Programs
• Problem Situations, Not Problem Patrons
• Welcoming Newcomers with Practical Library Programs

From the President

• Planning For Portland

Internet Spotlight

• Dealing with Comments on Your Website

Book Talk

• Call to Action

New Product News

• Tutor.com Introduces New Learning Suite to Better Serve Students and Adults
• TLC Debuts Library Software for Kids
• Moderro Solution for Libraries
• Sony Reader and OverDrive Sign Library Marketing Agreement
• DEMCO Offers Mobile Reference Desk
• ConsumerReportsHealth.org Readex Launches American Newspaper Archives
• Now Available to Libraries from EBSCOhost
• Vocera Communications Systems from 3M
• Alexander Street’s American History in Video
• Free Online Career Resource from Glassdoor
• Harlequin Launches New Teen Series
• In My Book Wholesale Shop for Libraries and Friends
• Alexander Street’s American History in Video

Features
34 Addressing Special Needs and At-Risk Populations in Library Education Programs, Jeff Katz
38 Problem Situations, Not Problem Patrons, Steven Slavick
43 Welcoming Newcomers with Practical Library Programs, Emily Klopstein, Lisa Murillo, Lou Petterchak, and Becky Russell

Departments
3 News from PLA, Kathleen Hughes
4 From the President, Sari Feldman
7 Tales from the Front, Jennifer T. Ries - Taggart
9 Perspectives, Nanci Milone Hill
13 Statistically Speaking, Denise M. Davis
20 Book Talk, Brendan Dowling
23 Internet Spotlight, Michael Porter and David Lee King
26 Bringing in the Money, Lee Price
31 Passing Notes, Michael Garrett Farrelly
48 By The Book, Julie Elliott
53 New Product News, Vicki Nesting

Extras
2 Editor’s Note
6 Verso -Pangs? Yes. Regrets? No.
56 Index to Advertisers