Product News

Unique Management Provides Live Answer Phone Services

Unique Management Services announced the availability of a new live answer phone service to assist with patron account and circulation questions. The customizable service routes calls from your library to Unique, where live staff members answer the phone as the library and provide such services as item renewal, holds, fines, and event registration. The new service frees staff to focus on customers who are physically present. It can also be used to extend
customer service outside of operating hours. Unique offers digital recordings of calls and comprehensive Web-based reporting as part of the service.